WEEKLY SERVICE:

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Swimming pools must be in clean, swimming condition with operable equipment before service can begin. We will come out on the same day each week to perform the tasks outlined in your service level. The gate needs to be unlocked ( or arrangements made ) and there needs to be a clean and clear path to the pool & equipment. Any aggressive animals must be securely locked away. You will receive a report after each visit detailing the chemical levels, actions taken, and any further actions needed. You are responsible for completing any tasks not included in your service level in a timely manner, i.e. brushing, leaf removal, etc. In the event of a rain day or other extraordinary weather event, your service may be modified for our safety and expedience.

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INVOICES:

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An invoice will be sent each month on the 5th for monthly service and is due by the 20th, considered late after the end of the month. 

Additional invoices may be sent throughout the month for parts or extra stuff. Those charges are due upon receipt.

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PAYMENTS:

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We happily accept cash or checks. Please notify us if cash is being left out. Checks can be mailed in or sent from your bank. Most customer opt to use their banks auto-pay. Use your name or address as the account number if your bank requires it. Online payments can be made using a checking or savings account. If an invoice is not paid within the grace period, a late fee of $25 will be added to the account. Service may be downgraded until past due amounts are paid. If you choose to discontinue service, we will finish the remainder of your service that you have paid for. There are no refunds for a paid service. 

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HOLIDAY SCHEDULE:

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Your monthly service charge is the same each month. However, some months have five service visits while others only have four. We do not bill more for the months that have more visits. Over the year this comes to four extra visits for free. We take those four days back throughout the year. We will take off your service day during the weeks of Thanksgiving, Christmas, Memorial Day, and Labor Day. This comes to four days a year that you do not pay for and we get to spend time with our families.

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WHAT'S NOT INCLUDED:

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Here is what is not included; Correcting any problem due to weather, abuse, neglect, pets, etc. Problems that are a result of worn out, missing or broken equipment. Chemical additions for pools that leak, or accidentally drained ( even partially ). Extra weekly visits, lowering of chemical levels and cleaning up problems that arise while a pool awaits repairs. Also any extra chemicals that are outside of regular weekly maintenance ( phosphate remover, black algacides, stain and scale, etc ) are not included in regular weekly service.  All of these items can be taken care of, but at an additional cost.